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Communications
Technology
Unified Messaging
Unified Messaging software consolidates voicemail, email and faxes
into a single mailbox to maximize employee productivity and improve
customer service. Users can access all of their messages in the
office or on the road. Associates can use one tool to access all
messages and reply with the most effective form of communication.
Unified Messaging offers simple integration to consolidate voice
mail to an email address with a Microsoft Outlook client. The
more advanced Microsoft Outlook products offer the ability to
create voice and fax messages from the desktop, create and manage
personal distribution lists and respond to incoming messages with
different media.
Unified Messaging also includes the ability to receive incoming
faxes and deliver outgoing faxes. The desktop client can create
and deliver faxes to Inter-Tel advanced communications platforms
for the end destination, much like a document is sent to a printer.
Unified Messaging increases business productivity because
it…
 Enables an organization
to maximize employee productivity
Improves customer
service and colleague relations with quicker responses to vital
messages
Enables mobile
and remote professionals to access all types of messages from
anywhere
Lowers an enterprise’s
total cost of ownership
Unified Communicator
Whether you’re in the office or on the move, you need intelligent
call handling and presence management. Our Unified Communicator
is the solution. It is designed to increase the productivity in
your organization.
Unified Communicator dramatically changes the communications ability
of your company, both internally and externally. What it does
is blend call features, routing rules, contacts and availability
into a single presence application.
Unified Communicator allows you to control how and where you may
be reached by routing all calls to your current location, or by
forwarding your calls to a specified phone number. A unified voice
mailbox ensures that you have a central location to retrieve messages.
Access information within the browser interface from virtually
anywhere to monitor other colleagues, or click to initiate calls.
Now you can integrate all your communication tools with forward
paths to cell phones, pages, voicemail.
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